Privacy Policy

Legal

Our Commitment to Your Privacy

At tkk99, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our online casino and sports betting services. By accessing or using the tkk99 platform, you agree to the practices described in this document.

tkk99 is committed to maintaining the trust and confidence of all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. We implement industry-standard security measures to ensure that your data is handled responsibly and with the highest degree of care.

Please read this policy carefully. If you do not agree with its terms, please discontinue use of the tkk99 platform. For questions or concerns, you may contact our support team at the email address provided at the end of this document.

Information We Collect

When you register an account, use our betting or casino services, or interact with the tkk99 platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, and National ID number for age and identity verification purposes.
• Contact details: email address, mobile phone number, and residential address in Bangladesh.
• Financial data: payment method details (such as bKash, Nagad, Rocket, or Upay mobile wallet IDs), deposit and withdrawal transaction records.
• Technical data: IP address, browser type, device model, operating system version, and session activity logs.
• Gameplay data: betting history, game preferences, wager amounts, win/loss records, and bonus usage.

We may also collect information you provide voluntarily when you contact our customer support team, complete surveys, or participate in promotional activities on the tkk99 platform.

How We Use Your Information

tkk99 uses the personal data we collect for the following lawful purposes:

• Account creation and management: to register your tkk99 account, verify your identity, process deposits and withdrawals, and maintain your account in good standing.
• Service delivery: to operate and improve our cricket betting, live casino, slots, crash games, and fish arcade games for players across Bangladesh.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and other prohibited activities.
• Responsible gaming compliance: to monitor play patterns and enforce responsible gaming limits, self-exclusion requests, and deposit caps as required.
• Customer support: to respond to your queries, complaints, and requests submitted to our support team via email.
• Marketing and promotions: to send you relevant offers, bonus alerts, and platform updates — only where you have given your explicit consent to receive such communications.

Payment Data and Financial Transactions

tkk99 supports deposits and withdrawals via bKash, Nagad, Rocket, and Upay, as well as international card payments through Visa and Mastercard. When you conduct a financial transaction on our platform, we collect the necessary payment details to process that transaction securely. We do not store full card numbers or mobile wallet PINs on our servers.

All financial data is encrypted in transit and at rest using industry-standard protocols. Transaction records are retained for the legally required period to comply with anti-money-laundering (AML) obligations and financial audit requirements. Your payment data is never shared with third-party marketers.

Sharing of Your Information

tkk99 does not sell, trade, or rent your personal information to any outside parties. We may share data only in the following limited circumstances:

• Trusted service providers: third-party vendors who assist us in operating the tkk99 platform (such as payment processors, fraud detection services, and IT infrastructure partners) under strict confidentiality agreements.
• Legal obligations: where required by applicable law, court order, or regulatory authority — for example, to cooperate with lawful anti-money-laundering investigations.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of tkk99's business assets, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

In all cases, we require any party receiving your data to maintain its confidentiality and to use it only for the specific purpose for which it was shared. We never share your data with unaffiliated third-party advertisers or data brokers.

Cookies and Tracking Technologies

tkk99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise returning users, remember your preferences, keep your session active, and analyse how our platform is used.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. However, please note that disabling certain cookies may affect the functionality of some features of the tkk99 platform, including the ability to stay logged in or complete a transaction.

Data Retention

We retain your personal information for as long as your tkk99 account remains active and for a reasonable period thereafter as required by applicable law. Financial transaction records are retained for a minimum of five (5) years in compliance with standard financial record-keeping obligations.

When you close your account or request deletion of your data, we will securely delete or anonymise your personal information within 30 days, except where retention is required by law or needed to resolve an open dispute or investigation. Anonymised, aggregated data may be retained indefinitely for statistical analysis.

Your Privacy Rights

As a tkk99 user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at the email address provided at the end of this policy.

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to correction: if any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: you may request deletion of your personal data, subject to any overriding legal retention obligations.
• Right to restrict processing: in certain circumstances, you may request that we limit the ways in which we use your data.
• Right to withdraw consent: where our processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all verified privacy rights requests within 30 days of receipt. In complex cases, we may extend this deadline by a further 30 days, in which case we will notify you of the extension in advance.

Security Measures

tkk99 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These include 256-bit SSL/TLS encryption across all data transmissions, secure data storage with access controls, regular security audits, and staff training on data protection best practices.

While we take all reasonable precautions to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. We encourage you to use a strong, unique password for your tkk99 account and to never share your login credentials with anyone.

Age Restriction Policy

tkk99 is strictly an adults-only platform. Our services are available only to persons who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a user under 21 has registered an account or provided personal data, we will immediately suspend that account and delete the associated data. If you believe that a minor has accessed our platform, please notify us immediately at the contact email provided below.

Updates to This Privacy Policy

tkk99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify you directly via your registered email address or through a notice on the tkk99 platform.

Your continued use of the tkk99 platform after the effective date of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tkk99 handles your personal data, please contact our support team. We are available seven days a week to assist you.

Email: [email protected] — Response time within 48 hours (Bangladesh Standard Time, UTC+6).